在线咨询

When you use 在线咨询, you send your question(s) to a counselor through our 电子票务系统. Your message will be reviewed and your questions answered 咨询师. The more information you provide, the more thorough and accurate we may be. If you feel your question/s are not answered, let us know. Counselors try their best, but sometimes emails may be lost in translation.  

Since college requirements and policies are subject to change, all replies are to 被用作 仅供参考和参考 and will not constitute an official determination by PCC. 

Keep in mind that not all questions can be answered in full via this online service. Questions requiring a lengthy response or questions deemed of a sensitive nature may require an appointment with a counselor on campus. 如果是这种情况，我们将作出回应 and let you know that you need to speak to a counselor in a counseling appointment. 

你可以问的问题:

• clarification of college procedures and policies
• general certificate, degree and transfer requirements and course offerings
• 课程先决条件资料(或 submit an online prerequisite clearance request)
• academic renewal and repeat to count higher grade petition
• PCC课程的可转学性
• 转移/学位清单 
• assistance with submitting a degree petition
• equivalencies for PCC Health Science requirements
• foreign language requirement for IGETC (for UC) GE
• one semester ed plan to meet Achievement badge in LancerPoint 
  • To request a comprehensive ed plan, check if our 在线综合教育计划请求 is open.  

网上咨询不适用于:

• 个人或危机咨询
• 职业咨询
• transcript evaluations for extensive credits at a non- California 社区 College
• 经济援助查询(请 提交财政援助支持票)

Because of the nature of the Internet and email technology, there can be no assurance of confidentiality when using this online service. When requesting information pertaining to your student records, please use your PCC email (@go.帕萨迪纳市.edu). 我们只会 reply to your PCC email about your student records.

访问PCC邮箱:

• Go to www.gmail.com
• 使用@go登录.帕萨迪纳市.edu邮箱+ LancerPoint密码 
  • 例如:username@go.帕萨迪纳市.edu

Not all counselors are assigned to 在线咨询. 如果你需要联系某个人 律师，请使用我们的 员工目录 直接给他们发邮件. If there is a specific online counselor you will to reconnect with, please make a note on your request.

Our 电子票务系统 ensures no requests are missed. 

Please check your PCC email and look for an email from one of our online counselors:  Lan, Stephanie, Linda, Barbara, Chariya, and Lily. 

You may also find reminder emails from "PCC Help". 这些邮件将有一个链接到 your online counseling support ticket so you can check the status of your request, 查看所有回复，并输入新的评论.

Online counseling is a service to answer your academic questions. 如果你愿意的话 an appointment to speak with a counselor, please speak to a staff member in the 虚拟支持中心.

If you do not have access to LancerPoint or your PCC email (@go.帕萨迪纳市.edu), you may still receive assistance using our 准学生在线咨询表 并提供你的非正式成绩单.

1. Submit 准学生在线咨询表.
2. We will send you a "Received" email notification.
3. Reply to the "Received" email to send us your unofficial transcript (when printing from your college student portal, change your printer to PDF to save as an electronic copy or scan your unofficial transcripts as a PDF).  
4. 我们将尽力帮助你 通过电子邮件. Our online counselors are able to answer most questions, but on rare occasions, if your question is too complex for email, the counselor may ask you to 向PCC申请 激活你的学生证号码 to connect you with a counselor in a counseling appointment.